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End-to-end service ownership

A firmer grip on your data.
Less pressure on your team.

The problem

Something went wrong, and nobody can reconstruct what.

Logs sit scattered across systems, retention periods differ and one source contradicts the next. That turns every incident into a discussion instead of an analysis.

One timeline
across every source, on the same clock
Source to dashboard
the whole chain recorded, not just the endpoint
How we solve that
Audit trail · payment chain
live
<1 day
from question to evidenced answer
100%
of the chain recorded
7 years
of evidence retrievable
Payment instruction changed · user m.dekker14:02:11
Change approved · four-eyes14:02:44
Passed to batch processing14:03:02
Batch aborted · insufficient balance14:07:19
Recovery started · operator j.bos14:11:50
Chain closed · evidence retained14:12:03

The problem

The auditor asks the same thing every year.

Evidence gathered after the fact is a story. What was recorded at the moment itself is evidence. That difference cannot be made up once the year is over.

Collected continuously
instead of reconstructed afterwards
One export
instead of weeks of digging
Read what NIS2 asks
Audit coverage · twelve months
reporting
4/4
sources recorded continuously
1 export
instead of weeks of digging
2 gaps
spotted and closed within SLA
J
F
M
A
M
J
J
A
S
O
N
D
Access
Changes
Network
Applications
fully recordedgap spotted and closed

The problem

Our Splunk runs, but nobody dares touch it.

One person knows how it fits together, and that person is on holiday. Upgrades get postponed, capacity gets estimated, and nobody wants to be the first to change anything.

One point of contact
who knows your environment, not a queue
24/7
response for critical environments
See Managed Platform Services
Platform health
now
24/7
response via an on-call rota
71%
of the licence in use
1 contact
who knows your environment
Licence usage71%
Indexingwithin expectation
Storage to retention limit4 months left
Search performancetwo slow queries
Nodes

The problem

The business asks whether it works.

Every team looks at its own layer and reports that it is fine. Meanwhile the customer waits. Green on four screens is not an answer to whether the service is doing its job.

Per service
instead of per component
See it before the customer calls
anomalies stand out as they appear
See Observability
Chain monitor · customer order
last hour
4.4 s
from click to confirmation
2.9 s
at a third party outside our walls
1 screen
for the entire chain
Customer places order · web portal132 ms
Stock check · warehouse84 ms
Payment · external processor2.9 s
Confirmation · mail platform210 ms
Order visible in ERP1.1 s

Chain complete in 4.4 s, of which 2.9 s sits with a party outside our walls. Without this view, that gets reported as “the website is slow”.

2013
In business since
7
Layers in our service model
24/7
Response for critical environments
1
Point of contact who knows your environment
Why this matters

The tooling is usually there. The structure around it is not.

Most organisations own the right tooling but lack the time, capacity or structure to get continuous value out of it. We bring ownership, process and specialist Splunk expertise together in a single managed service.

  • Availability and continuity, platforms are actively monitored for health, performance, capacity and disruption.
  • Demonstrable control, audit data, changes, access and platform activity become traceable and reportable.
  • Less operational pressure, internal teams spend less time on upkeep, troubleshooting and gathering evidence.
  • Reliable data, sources are connected in a structured way, monitored and normalised where needed.
  • Continuous improvement, new use cases, dashboards and refinements are picked up from a mature service model.
Our starting point

We don't sell an MSP badge.

End-to-end service ownership means one party is accountable for platform health, data quality and demonstrable insight. Not three parties pointing at each other when something breaks.

How our service works
UMBRiO Refreshed

Forty seconds on what we stand for.

From visible to valuable: how we tie data, platform and insight together.

Music by alanajordan · courtesy of Pixabay

See how we connect your platform, data and operations in one scalable managed service.

Two hours with your team and two of our specialists. After that you know where you stand and what the sensible first step is.

Book a call