Until you can see what is happening,
every conversation is an opinion.
We watch the health of the platform and of the data flowing through it, and we report before a user does.
Managed Monitoring Services.
Visibility is the foundation: until you can see what is happening, every conversation about availability is an opinion. We watch the health of the platform and of the data flowing through it, and we report before a user does.
- Health, capacity and performance of the Splunk platform itself
- Data flow monitoring: if a source stops, we see it within minutes
- Thresholds based on your own history, not on a default value
- Alerting to agreed channels, with a first diagnosis attached
- Monthly reporting on availability, incidents and trends
Nothing above it works without it.
Platform management, data quality and dashboards all assume you know what is running. This layer makes that assumption true, which is why most customers start here.
Discuss your questionTwo layers, both needed.
Is it running, and will it keep running?.
Availability, memory, storage, search speed and the health of the components. With thresholds based on your history, not on a default from the manual.
Is what should arrive still arriving?.
A source that stops is quieter than a server that falls over. We measure volume and timeliness per source, so a gap shows up within minutes instead of at the next audit.
What usually gets asked here.
We already have monitoring. What does this add?
Usually two things: watching the data stream itself, and thresholds that rest on your own history. Classic monitoring looks at the machine, not at what runs through it.
Do we get a phone call for every alert?
No. We agree beforehand what goes to whom and within what time. Anything that needs no action ends up in the monthly report, not on your phone.
What if a third-party source stops?
You see it here first, and then we have a measurement to hold that conversation with. We do not take over contact with that party, unless that has been agreed.
How do you notice today that a data source has stopped?.
If the answer is “when someone misses a report”, this is the layer to start at.