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Intelligence Services

You do not have a tool problem,
you have a chain problem.

Intelligence Services answer the questions that run across systems: what happened, is this figure right, is the service working, what does it cost, and what is still open. There is rarely too little data, there are too many places where it sits and too few people responsible for the answer. That part is what we take on.

Where it goes wrong

The auditor’s question waits until November.

The ops question is answered by one team, the security question by another, and the compliance question by nobody, until it has to be. Three departments looking at the same events, each with their own export and their own truth.

One stream, three kinds of question.

The same normalised events answer the operations question, the security question and the compliance question. Connect once, clean up once, use three times. That is the whole idea behind this layer.

We do not sell a product, we bring sources together. A product solves the part it can see; a chain needs someone who looks beyond their own box.

Questions from the same stream
  • Operations, what broke, who noticed first, did we meet the agreement?
  • Security, was this an attack, who looked inside, what was taken?
  • Compliance, who did what, when, and where is the evidence?
  • Finance, what does this source cost, and what if volume doubles?
What it gives you

Governance you only miss once it is gone.

Provenance per source, a retention period with an owner, and a dictionary of your fields. Dull until the day someone asks where a figure came from.

  • One point of contact for the whole chain: onboarding, data quality, use cases, follow-up
  • Every figure clickable through to the event underneath, otherwise it is an assertion
  • Every quarter we add what is needed and remove what no longer earns its place
  • Grow at your own pace, layer by layer, without taking the whole model
Chain monitor · digital services
Processes
12
On target
11
Below target
1
Take out a policyPortal → ID check → acceptance → policy admin
99.97%
On target
Report a claimApp → intake → assessment → payout
99.91%
On target
Identification via chainExternal ID provider → session
98.4%
Below target · cause at third party
Payment instructionCore → payment chain → bank
99.99%
On target

One process drops below target, and the cause sits outside your own walls. That is exactly the conversation you want to have with your supplier, with numbers attached.

Which question would you like tobe able to answer?.

Bring one to a two-hour session. Usually half the answer is already in your own data.

Book a call