Reporting without the handwork.
We set up KPI, SLA and customer reporting so that it fills itself, with figures you can click through to the event underneath. The first week of the month no longer goes into exports and spreadsheets. At its core is one register of definitions: as long as two departments define an outage differently, every figure stays disputable.
Reporting without the handwork.
In many organisations the first week of the month goes into exports, spreadsheets and checking. And the moment someone disputes a figure, it starts again.
Agree the KPI definitions.
What exactly does availability mean, and from which moment does an outage count? Without that agreement every figure is disputable.
Automated reporting.
Monthly, weekly or daily reporting that fills itself, in your own style, ready to send.
Client and board overviews.
Per client or per department, with the right permissions so nobody sees more than intended.
Click through to source.
From the figure to the underlying events, so a question does not become an investigation.
Three readers, three levels.
The same figure, presented differently. That saves you three reports that contradict each other.
- The board, did we meet the agreement, and what did it cost
- The service owner, where is the trend, and what needs to happen now
- The engineer, which events sit behind this figure
Can you click through to the source ?
If not, it is not a report but a claim. Every number in our reports leads to the events underneath it, otherwise we take it out.
Show us your reportingWhich figure gets disputed most often at your organisation?.
Start there. Once that figure has one definition, the rest follows.